Answered on: April 15, 2026
Client
I returned the car with a full tank but I've been charged for fuel — how do I dispute this?
Agent
If you've been charged for fuel and believe it's incorrect, here are the steps to dispute it: 1. GATHER YOUR EVIDENCE: - Your fuel receipt from the petrol station (ideally near the rental return location, dated just before return) - Photos of the fuel gauge showing full when you returned it (if you took any) - Your rental agreement showing the fuel policy - The charge on your credit card statement 2. CONTACT THE SUPPLIER DIRECTLY: - Use the contact details on your rental agreement - Send an email with your rental agreement number, photos/receipts, and a clear explanation - Most suppliers have a formal complaints process - Be polite but firm — include all evidence 3. IF THE SUPPLIER DOESN'T RESOLVE IT: - Contact your credit card company to initiate a chargeback dispute - Provide them with the same evidence - Credit card companies generally side with the cardholder when evidence is provided PREVENTION FOR NEXT TIME: - Always take a photo of the fuel gauge when you return the car - Keep fuel receipts from the last fill-up - Return the car during staffed hours so the vehicle can be inspected with you present - Ask the desk agent to confirm the fuel level on the return form before you leave